Amazon Spain
Amazon Spain Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Spain has 2.3 star rating based on 277 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Amazon Spain to a friend or colleague.
- Rating Distribution
Pros: Usually very efficient, Fast delivery, Normally good.
Cons: Bad customer service, Language barrier, All.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Spain has 2.3 star rating based on 277 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Amazon Spain to a friend or colleague.
- Rating Distribution
Pros: Usually very efficient, Fast delivery, Normally good.
Cons: Bad customer service, Language barrier, All.33% of users think that Amazon Spain should improve its Customer Service.
52% of users say that they might use Amazon Spain in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Amazon prime is not worth the money", "Might have better luck with item dispatched by Amazon", "Avoid the service of Amazon. You always have to go and get your package yourself somewhere despite of paying for a fast delivery at your home address. I am sick of their lies and laziness e", "Avoid", "Mala no voy a aconsejar suscripción a Amazon en ninguna de sus supcripciones".
Most users ask Amazon Spain for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Amazon Spain Reviews
"Amazon Prime refund"
Slightly annoying that they took a Prime subscription for the second year despite confirming last year that it was cancelled but the C.S process was easy and...
"Problem with order……..and….unable to sign in to my account"
Fittings missing from package. Order no. #408-485****-819**** Easydeco-Premium Night and Day @***.00 euros. Ordered on 27 May 2025 Delivered without...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
Problem with order……..and….unable to sign in to my account
Weird. The AI version seems to have decided I am in Tokyo, where did that some from? Everything I have said, with my own intelligence confirms I am in Spain.
Order no. #408-485****-819****
Easydeco-Premium Night and Day @***.00 euros.
Ordered on 27 May 2025
Delivered without the GLS tracker working correctly.
Product unpacked, but some fittings were missing.
The company has been contacted (from this email address) because...
I cannot access my account today, using the password that was changed on 25 April 2025. This means I cannot notify you of a problem with this order using the usual links via my account.
You need to try and enable me to resume purchasing with my account, please.
If you can assure Easydeco, I am satisfied with the product but would be grateful if they could just send the fittings I identified in the photograph of the instructions attached to my email; this matter could be cleared up quickly.
User's recommendation: Tell Amazon to make it easier to contact them if the password malfunctions. The present security ( gone mad) is just too onerous. In this case I had to contact the company direct. That should not be necessary. It means Amazon could be perceived as avoiding their responsibility. That is unfortunate as I have been a frequent customer over many years. It seems lately, things have changed, and not in favour of the customer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid, Comunidad De
A fault in my account
I have an account that not showing me my last order from 24th off may and should be delivered yesterday in the locker at Zenia Boulevard
I can't find it in my account.
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Verified ReviewerRéclamation
Soy cliente de Amazon y tenemos total confianza en Amazon, independientemente de las finanzas, reembolsos, devolución de productos o recepción de un producto, tenemos total confianza en España, las cosas van muy mal con el servicio postventa y para la entrega, diriges tus entregas a empresas que son incapaces y desconocedoras y personas y no buenas y no personas en las que confías y saben no funciona y es turbio, es un trabajo deshonesto y estás mal servido y realmente y va a cambiar ,contra Amazon porque estamos hartos cada vez que pedimos algo no miramos lo que firmamos en qué número de pedido pedimos varias cosas no sabemos en qué producto nos entregan no dicen nada parece que estamos trabajando con GLS es realmente un servicio y deshonesto y un servicio mal hecho e incapaz y mentirosos que afirman que han pasado en casa en tal y tal hora cuando nunca llegaron a la casa y se repitió esta queja de GLS que iba a las casas de los clientes él es él no está en casa realmente harto estamos hartos nosotros estamos hartos estamos hartos Pedí varias cosas Le di mi cédula de identidad No sé en qué pedido tiene, él la tiene, por favor, busque otra solución y olvídese de GLS, es una *** es una *** es gente mentirosa, no entregan al cliente y siempre llega tarde y a veces se queja de que el cliente no está en casa en casa cuando todo es falso y son inalcanzables y con un número de teléfono que cuesta 5 veces el precio normal solo para llamar su número especial para ser facturado oN ESTÁ EN LA *** olvidó el servicio postventa en España para que Amazon encuentre a otra persona,Mi esposo me pidió teléfonos y recibo un pedido que lo devolví, un teléfono abierto, le falta empaque, le faltan muchas cosas y las abre adentro y luego en la caja está cerrada con una cinta y supuestamente está empaquetado y cuando ves que está empacado mientras que dentro del teléfono está abierto, ni siquiera está empaquetado y no está no, no es correcto, no sé con quién estoy hablando y con quién estoy hablando, por favor, tengo órdenes, lo estoy buscando, no puedo encontrarlo.por favor, llámame lo antes posible para recoger mis paquetes, tengo más confianza en GLS y en las personas que trabajan para GLS.señora faten sassi
- Deshonesto
- Incompetente y mentiroso servicio de entrega gls
- Incompetente y mentiroso servicio de entrega gls no confianza totalmente
- Deshonesto
Preferred solution: Full refund
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer support given
I still didn’t receive refund or any reply from customer service,even after more than 15 calls.Every time they say:”We will reply to you within 24-48h,after investigation” and they never do.Anyone have direct email of phone number,because phone number for Spain doesn’t accept calls.
So, there were technical problems, for which I never received any assistance or help. After talking to online chat support, who advised me not to cancel my orders and ensured that items would be delivered to the correct address, this never happened. No support was given, only pure misleading of customers. After each chat support, I was promised that I would get help within 24-48 hours, but now it's been 10 days, and no help or assistance has ever been given.
Items were delivered to an old non-existent address. It's clear now that this was their intention all along. I tried contacting telephone customer support, which no longer provides any assistance and refers me back to online chat support. The support not only lacks competence to help with any problems, from technical to order issues, but they also give false information and promises.
It's nothing more than a pure scam that Amazon has turned into. It's disgusting. I wouldn't advise anyone to order anything from them. Amazon used to have a reputation for taking care of their customers.
I guess that doesn’t matter to them anymore. If I do not receive a refund for my items and an apology, I will never use their services ever again, and I will be happy to file a complaint with consumer protection.
- Giving desinformations in their advantage
- Poor customer service
- Missleasding customer
Preferred solution: Full refund
User's recommendation: No,do not place any order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is a mistake. When I ordered it, I was given 5 jun of time..and now they have said 10 junThis is a mistake. When I ordered it, I was given 5 jun of time..and now they have said 10 jun
It's too late.
This fair
This is a mistake. When I ordered it, I was given 5 Jun of time, and now they have said 10 Jun.
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Verified ReviewerDamaged delivery
I spent hours trying to solve it yesterday, then I found someone to contact today - but this was in the USA, he send me the correct link and after managing to log out of the account I have asked you to delete (may@***.com) - then the rest went well
3 packs of the coffee capsules were damaged. I tried to ask for a replacement, but I only get the message that this is not returnable.
I have 1.5 packs that I cannot use - please send me new ones. I was supposed to have a delivery before 1 o'clock and it just arrived at 5 o'clock.
Preferred solution: Replacement coffee capsules
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Verified Reviewer |
Barcelona, Barcelona
I have paid for product but not been received yet
Still the same not able to get my money back
We have lost our money we want our money back please,
I bought colgante swarovski brand I paid 69 euro still not yet any news regarding my order which was done 3rd May 2025
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Verified ReviewerConform order
Hello sir,
I had ordered a lavadora today, but I don't know what happened; it is done or not? I am confused, so I confirm my orders. Please message me. Thanks a lot.
Sincerely,
Babu
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Alicante, Alicante
Undelivered items
Hasnt been delivered yet . My address is Calle Londres 18 3-P 03503 Benidorm, Alicante . I have been waiting on this item since February 3 of this year.
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Verified Reviewer |
Valencia, Valencia
Returns
Tried returning item as instructed .drove to repsol garage drop off as instructed on a toll motorway, wasted 1 hour driving and money. Lady said, they don't do it anymore.
Costing me time and money
Think fare for sombody to come here to get it.
Never had this problem with amazon
Please contact me on 63960****
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Verified Reviewer |
Barcelona, Barcelona
Resolved: I ordered a pair of magnum boots on the 1 Feb. The payment of 140.78€left my bank account on the 7 Feb and I still don't have my package !! I'm sending a copy of the proof of payment from the bank
I ordered some magnum opera boot on the 1 Feb and I paid an additional 19.90€ for urgent delivery on the 3rd or 4th of Feb. I have just been told that the payment had a problem.
Hav8ng paid again. Plus the extra for urgent delivery
It now the 24 Feb. The money left my account 07 Feb and still no package.
I'm sorry to say that the service from amazon has deteriorated recently. I enclosed a copy of the receipt of payment from the bank..
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Verified Reviewer |
Mijas, Malaga
Damaged product
The amazon driver delivered the package late afternoon with a broken coffee cup if possible we would another set of four coffee cups.
User's recommendation: Just an unfortunate accident these things happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ibi, Alicante
Resolved: Problème payement commande
Mail comme quoi vous n'avez pas reçu mon paiement pour la commande 404-153****-232**** j'ai vérifié mon compte bancaire et le versement a été fait le 8 mai 2025
User's recommendation: Vérifié votre compte bancaire
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Verified ReviewerI cannot access my Amazon Spain account
Hi there,
I have opened a new account with my Gmail galreshef@***.com and made a few purchases. Now, I can't enter this account, and I need to make some returns for stuff I bought that isn't in the right size.
Can you help me urgently with reopening this account for me?
Thanks a lot,
Gal
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNu mi-am primit banii pe comanda anulată
Nu sa rezolvat nimic !
Am comandat acest produs pe 13.12.2024 cu Amazon Prime (abonament). Amazon mi-a zis că produsul va fi livrat pe 26/27.12.2024.
Pentru mine a fost foarte important să primesc acest produs pe 27.12.2024.
Dar în seara de 27.12.2024 am primit un mesaj precum că produsul va ajunge pe 01/02.01.2025.
Și am fost nevoit să anulez acest produs pentru că aveam nevoie de el pe 28.12.2024, ca să pun cauciucurile la mașină și să plec în vacanță să întâlnesc revelionul.
Dar din păcate nu s-a întâmplat asta.
Mi-au distrus revelionul și nici banii nu au întors! Voi depune o plângere la.
- Indecente
- Nu sunt de acord cu companiile de livrare dpd
Preferred solution: Full refund
User's recommendation: Nu recomand
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Verified ReviewerHow can i get my parcel put of the locker
I don't speak Spanish, so there was no contact. The lady on the phone only spoke Spanish.
I want to get my parcel out of the locker, but I didn't get a code.
How will we solve this? I am very sad about the service of Amazon.
- Delivery service is terrible
Preferred solution: Deliver product or service ordered
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