Amazon Spain
Amazon Spain Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Spain has a 2.1 star rating from 274 reviews; consumers are mostly dissatisfied with only 14% would recommend and 71% unfavorable responses.
Key Takeaways for Future Customers
- Check delivery and inspect packages on receipt due to frequent missing or wrong items noted in Amazon Spain reviews.
- Expect delays contacting support; consider keeping order and payment records for refunds.
Negative Feedback / Risk Areas
- Poor customer service access and language barriers impede resolving Amazon Spain customer complaints.
- Frequent non-delivery or wrong items and difficulty obtaining refunds and returns and refunds.
- Account holds, payment verification and subscription issues cause blocked access.
Positive Feedback
Some users report generally fast delivery and efficient service when issues are resolved; a few praise helpful agents who arranged pickups and extensions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Spain has a 2.1 star rating from 274 reviews; consumers are mostly dissatisfied with only 14% would recommend and 71% unfavorable responses.
Key Takeaways for Future Customers
- Check delivery and inspect packages on receipt due to frequent missing or wrong items noted in Amazon Spain reviews.
- Expect delays contacting support; consider keeping order and payment records for refunds.
Negative Feedback / Risk Areas
- Poor customer service access and language barriers impede resolving Amazon Spain customer complaints.
- Frequent non-delivery or wrong items and difficulty obtaining refunds and returns and refunds.
- Account holds, payment verification and subscription issues cause blocked access.
Positive Feedback
Some users report generally fast delivery and efficient service when issues are resolved; a few praise helpful agents who arranged pickups and extensions.
Media from reviews
Alicante, Alicante
Package delivered but not received
Im trying to call, the recorded call lead me to the customer service app on amazon. So no help is provided. I want on of the customer service to pick and explain to him my problem to be solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
It is important to be able to throughly explain a customer’s problem in order to allow Amazon to benefit from customer feedback. It allows too few characters to fully explain.
How can a customer possibly explain a problem with only 100 characters allotted. Explains lack of CS
User's recommendation: Simply lower your customer satisfaction rating when interacting with Amazon
Albox, Almeria
Always do there best to resolve a complaint
Package there goods more securely so the contents cannot fall out in transit as this was the problem I had I received an empty package
User's recommendation: Highly recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Málaga, Malaga
Closed account!!!
Amazon in Spain sucks. Find another Spanish supplier w/free delivery.
Everytime I bought something over €150, my acct was locked! This went on for 5 weeks. They "opened" my acct once, after daily emails from me A cabinet that I ordered is missing parts. Can't even return it.
Now out €80. Spanish phone #s listed online are ALL out of service.
Screw Amazon. You'll never get my biz again, you jodidos.
Amazon in Spain sucks. Find another Spanish supplier w/free delivery.
Everytime I bought something over €150, my acct was locked! This went on for 5 weeks. They "opened" my acct once, after daily emails from me A cabinet that I ordered is missing parts. Can't even return it.
Now out €80. Spanish phone #s listed online are ALL out of service.
Screw Amazon. You'll never get my biz again, you jodidos.
Horrible, sucky, discouraging, infuriating, tiring, and much, much more!
Ordered ~1000.00 worth of goods. Amazon put my account on hold due to "suspicious" activity. They asked for copies of last 4 digits of credit card and bank statement showing prior Amazon purchases. Have sent them this info about 20 times over last month.
They canceled (arbitrarily) half of my orders. Said they would "review my account " and get back to me.Next message from them said "account closed!" No explanation. Nada. I have at least 1000.00 worth of more household goods that I need to order.
Cannot get human on phone and chat is ALWAYS down. Am pissed as **** You'd think they'd want my continued business! Have been customer in US for many years and never had a problem. Spoke with my bank and they said there was no issue with any of my accounts.
Am mystified about how to get account back. Any suggestions? Help!
And Amazon, I hate you with a passion reserved for only the most evil and corrupt companies on earth. If I had other delivery options, I would NEVER use your company again!!
- When they actually work
- Deliver
- No way to reach human either by phone email or chat arbitrarily closed lucrative for them account i want an apology reinstatement of account and no more issues with them
Preferred solution: I want my damn account re-opened so I can make purchases. Was arbitrarily closed for absolutely no reason!!
User's recommendation: If you have other options, use them. Amazon.es is most dysfunctional company ever!
Barcelona, Barcelona
Account on hold
- - Spain-registered account is on hold due to activity.
- - I used my uncle's USA card, authorized.
- - I need to return a product but can't access account.
My account has been placed on hold. My account is registered in the Spain region.
I have been using my uncle's credit card from the USA with his authorization to make purchases. I have ordered several products in the past. Recently, my account was put on hold due to too much activity. I would like to clarify that I am the only person using this account.
No one else has access to it. Additionally, I need to return a product, but I am currently unable to access my account.
I kindly request your assistance in resolving this issue as soon as possible. Thank you for your support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Torre-Pacheco, Murcia
Failed delivery 403-336****-146****...
- - Delivery failed; it did not arrive Tuesday.
- - Driver instructed to throw item over the fence.
- - Available tomorrow 7am–11am and 6pm–9pm; awaiting response.
Failed delivery 403-336****-146****
This item was supposed to be delivered on Tuesday when we were in all day, but it did not arrive.
We were out all day today when we received a phone call from your driver and instructed him to throw the item over the fence, which is secure and has always been the case with all Amazon, Zoo Plus, CCT, and many other couriers.
I am extremely annoyed by this very poor service, as this item is required urgently for sick animal care.
We will only be available tomorrow between 7 am and 11 am, then 6 pm to 9 pm; in the meantime, we will not be placing further orders with Amazon until we feel confident enough to do so.
I await your urgent response.
Se suponía que este artículo se entregaría el martes, día en que estuvimos en casa todo el día, pero no llegó.
Hoy, mientras estábamos fuera todo el día, recibimos una llamada de su repartidor y le indicamos que lanzara el artículo por encima de la valla, que es segura y siempre se utiliza con Amazon, Zoo Plus, CCT y muchas otras empresas de mensajería.
Estoy sumamente molesto por este pésimo servicio, ya que este artículo es urgentemente necesario para el cuidado de un animal enfermo.
Mañana solo estaremos disponibles de 7:00 a 11:00 y de 18:00 a 21:00. Mientras tanto, no realizaremos más pedidos a Amazon hasta que nos sintamos seguros de hacerlo.
Espero su pronta respuesta.
Anthony Collins
Preferred solution: Deliver product or service ordered
User's recommendation: There is no way I can find to make direct contact with courier Paack
Slough, Slough
Resolved: Missing package
Company fixed the issue and I have been provided with full refund. Refund as I did not receive the goods. It took a while to get to the correct place and person but once I did a satisfactory result was had.
I had kept track of the parcel as it was a Sunday we were in all day , the moment the message came through to say parcel had been delivered and handed to the resident I immediately went tried to contact Amazon to say It has NOT been delivered here to me ! Eventually I managed to speak to an agent who was very helpful I sent a email to Amazon and I am yet to hear back from them !
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Verified Reviewer |
Callosa De Segura, Alicante
Wo ist der punkt fur abholung meine packete??
- - Order placed 29 Mar 2026; DPD tracking 016682****5141; delivery attempt; delivered to pickup point, not home.
- - Customer requests a return or refund.
Prefiero comprar en A***.Recibí todos mis paquetes sin ningún problema.A*** es diferente; he perdido la confianza.Prefiero pagar más, por ejemplo, por el envío. Tengo la certeza y la confianza de que recibiré mi paquete de *** Creo que las personas que trabajan en *** no están bien preparadas para este trabajo.Gracias por su apoyo.
Order 29 March 2026 Order 171-580****-222****
Expected by 06 Apr 2026 - 09 Apr 2026 Tracking 016682****5141 DPD
Messages Amazon.es: Intento de entrega realizado.
Entregado: puedes recoger tu pedido en el punto de recogida ... código xxxx...
NO DOMICILIO DE RECOGIDA.
Devuélvanme el producto o reembolsen mi dinero.
Gracias
- Large selection of products
- Good description
- Insufficient transport control
Preferred solution: Deliver product or service ordered
User's recommendation: control exhaustivo del transporte
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Verified ReviewerWrong item sent and I need it picked and a refund
- - Wrong parcel delivered: metal clips and a pair of disposible gloves.
- - Complaints made; wants computer delivered and wrong parcel picked up.
I ordered a computer. When I opened the box, instead of the computer, there were some metal clips and a pair of disposable gloves.
I have complained about this numerous times, and nothing has been done. My husband wants the computer he paid for, and I want this box picked up, as it is not our fault the wrong parcel was delivered.
- If this is a sample of your service i will nevrr use amazon again
Preferred solution: Deliver product or service ordered
User's recommendation: Open the box and check items before delivery driver goes
Los Alcazares, Murcia
Two orders not delivered to my address
- - Two orders were delivered to the wrong address: 407-469***-*306761 and 407-245****-679****.
- - Emails showed photos of someone else's house.
Order number 407-469***-*306761 delivered to the wrong address. I received an email with a photo of someone else's house.
Order number 407-245****-679**** delivered to the wrong address again.
I received an email with a photo of someone else's house. This is 50s of orders not delivered???
- Failure to deliver orders to the correct address
- None so far
Preferred solution: Full refund
User's recommendation: Do not trust Amazon delivery services or customer services because you cannot get an answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Resolved: My account is closed
- - Please open my account; I previously paid in installments for four months.
- - I live in Spain and need help with a dress issue; documents were attached.
Please open my account. The app from which I used to buy things on installments used to pay you in full, and I used to pay you installments for four months. I have attached it with my previous one, and you have also sent me all the documents, and I live in Spain. Please solve my issue regarding the dress. This is my strong appeal to you, and I am also sending you my Gmail address, phone number, home address, and my name.
Rizwan Muhammad Ashraf
rizwanmuhmmadashraf786@***.com
+346********
- Working
Preferred solution: Deliver product or service ordered
User's recommendation: Gy
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Verified ReviewerProblem that I can not solve I need to speak to someone in English
Rang 3 times and all 3 when I told them the problem they dropped the phone on me so still not got it sorted out
I need to talk to a representative of Amazon. If you can't sort my problem, then I will cancel my subscription to Amazon.
Please contact me at 64213****. ?
- Fast delivery
- Can not speak to a person that can sort my problem
Preferred solution: Stop a subscription that I never started
User's recommendation: The way things are going -0
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Verified Reviewer |
Málaga, Malaga
Closed account!!!
didn't get through on the phone. what a surprise!
amazon **** you! you're a ridiculous, poorly run, uncaring, inhumane, scamming, devious, poor excuse for a 'company.' i truly wish you failure, lost customers, and low profit margins. *** jeff bezos, too!!!
why don't you actually do your job? take customers' phone calls, have a chat that actually functions, have phone numbers that don't end up with a recording that 'this number is not in service.' why???
- Deliver
- Suck big time
Preferred solution: ASSISTANCE IN RE-OPENING MY ACCOUNT THAT WAS CLOSED FOR NO DISCERNABLE REASON!!
User's recommendation: Never!
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Verified ReviewerWrong order sent
- - Received disposable gloves and metal clamps instead of a computer.
- - Please send return labels to my address; order ending 3925.
I ordered a computer. When the parcel arrived, it contained a box of disposable gloves and some metal clamps.
I have had a terrible time trying to get this matter resolved.
Can you please send me some return labels to my address, which you will get off the order? The last 4 numbers of the order are 3925.
- This is the first time i have had a problem
- Wrong items were placed in the nox
Preferred solution: Full refund
User's recommendation: Do'nt use amazon.es
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lisbon, Lisbon
- - Amazon Spain owes 295 for a router Paack didn't deliver.
- - This is the second Paack delivery failure in 2025.
- - No human contact after attempts.
Amazon Spain owes me 295 for a 5G router that Paack lied about delivering. After 9 email addresses, 1 telephone number, the chat line, and X, I've not had meaningful contact from an actual human being.
This was the second item in 2025 that Paack said they had delivered but hadn't. I got a refund for the first, but apparently, if a carrier loses or steals 2 items in the same year, the customer has violated Amazon's refund and returns conditions and, in their view, must take the hit. I literally cannot get a sentient being to review the matter, see that I have spent over 5000 with Amazon.es in 5 years, and have had no issues until now. Paack is notoriously bad, and both times I had an issue it was with them.
Amazon is dumb enough to send out big-ticket items without asking for proof of delivery. As a result, they are breaking EU law. Unfortunately, it's down to member states to enforce it, and Portugal doesn't bother.
I'm pulling together the paperwork for a letter before action to Amazon's legal department. Meanwhile, if you live in Portugal, Temu proudly advertises delivery fulfillment by CTT, and I've never had a problem with them.
- Big choice
- Making legal intervention more difficult
- Run by bots with no customer service
- No branch in pt
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Amazon Spain - Review in Auctions and Marketplaces category from Madrid, Madrid
- - Order 406-504****-231**** delivered today but not received.
- - Citibox empty; no one at home; neighbors haven't seen it; replacement or refund needed.
Muy fail
Mi pedido.
Hola Amazon Customer Service,Me pongo en contacto con ustedes en relación con mi pedido número 406-504****-231****, el cual aparece como “Delivered today / Parcel was handed to resident”, pero yo no he recibido el paquete.El repartidor indicó que el paquete fue entregado a un residente y/o dejado en el Citibox, sin embargo:- El Citibox está vacío- Nadie en mi domicilio ha recibido el paquete- He consultado con vecinos y nadie lo tienePor lo tanto, solicito que revisen este caso con la empresa de reparto y me indiquen una solución lo antes posible, ya sea el reenvío del pedido o el reembolso correspondiente.Quedo a la espera de su respuesta. Gracias por su ayuda.Atentamente, Dam Yen Phuong damyenphuong2019sd@***.com
Me pongo en contacto con ustedes en relación con mi pedido número 406-504****-231****, el cual aparece como Delivered today / Parcel was handed to resident, pero yo no he recibido el paquete.
El repartidor indicó que el paquete fue entregado a un residente y/o dejado en el Citibox, sin embargo:
- El Citibox está vacío
- Nadie en mi domicilio ha recibido el paquete
- He consultado con vecinos y nadie lo tiene
Por lo tanto, solicito que revisen este caso con la empresa de reparto y me indiquen una solución lo antes posible, ya sea el reenvío del pedido o el reembolso correspondiente.
Quedo a la espera de su respuesta.
Gracias por su ayuda.
Atentamente,
Preferred solution: Deliver product or service ordered
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