Amazon Spain

I purchased a memory card worth 150 euros from Amazon Spain, but it was never delivered. Immediately after the expected delivery date, I contacted customer service.

They kept me waiting for weeks, repeatedly promising that I would receive the item in a few days. After giving up, I bought another memory card from a store. For six months, I have contacted Amazon over 20 times to request a refund. Each time, an agent tells me to wait 5-7 business days, but the refund never arrives.

Today, an agent rudely told me the case was closed and I would not receive my money back. Despite asking for an English-speaking representative or a physical office to visit, I received no help. Amazon, the largest company in the world, refuses to refund my money or solve my problem, and the customer service agents are very rude. This experience has been extremely frustrating.

Compré una tarjeta de memoria valorada en 150 euros en Amazon España, pero nunca la entregaron.

Inmediatamente después de la fecha de entrega prevista, contacté con el servicio de atención al cliente. Me hicieron esperar durante semanas, prometiéndome repetidamente que recibiría el artículo en unos días. Después de desistir, compré otra tarjeta de memoria en una tienda. Durante seis meses, he contactado con Amazon más de 20 veces para solicitar un reembolso.

Cada vez, un agente me dice que espere de 5 a 7 días hábiles, pero el reembolso nunca llega. Hoy, un agente me dijo groseramente que el caso estaba cerrado y que no recibiría mi dinero de vuelta. A pesar de pedir un representante que hable inglés o una oficina física para visitar, no recibí ayuda.

Amazon, la empresa más grande del mundo, se niega a devolverme mi dinero o resolver mi problema, y los agentes de atención al cliente son muy groseros. Esta experiencia ha sido extremadamente frustrante.

Hello,my name is Anastasia.And i have one question. Day 16, i sent a message to Amazon support.I wanted to cancel subscription.

My problem was that the account I had was registered to a phone number 64170**** that no longer exists. And the email was not linked. Accordingly, I was not able to log into the account to cancel the Amazon subscription. On May 16, I received a call from support and was informed that the subscription was canceled.

However, on May 20, 5 euros for the subscription was withdrawn from my bank account. How to understand this? Why am I being charged once again, if I have applied several times and an Amazon representative personally informed me that it has been canceled. So it turns out that I was lied to?

Have I been misled? Why the *** should I pay 5 euros if I haven't used Amazon Prime for more than 8 months

Please call me on my active number 74473****

My problem was that the account I had was registered to a phone number that no longer exists. And the email was not linked.

Accordingly, I was not able to log into the account to cancel the Amazon subscription. On May 16, I received a call from support and was informed that the subscription was canceled. However, on May 20, 5 euros for the subscription was withdrawn from my bank account. How to understand this?

Why am I being charged once again, if I have applied several times and an Amazon representative personally informed me that it has been canceled. So it turns out that I was lied to?

Have I been misled? Why the *** should I pay 5 euros if I haven't used Amazon Prime for more than 8 months

Fiz 2 encomendas pela a Amazon de 2 marquesas de massagens . O primeiro pedido 407-627****-840**** foi cancelado e disseram que será reembolsado dentro de 3-5 dias úteis .

Mas retiram esse dinheiro da minha conta. Depois voltei a fazer novamente a mesma compra da mesma marquesa com o número do pedido 407-697****-662**** o dinheiro foi retirado novamente da minha conta bancária e foi também cancelado. E diz que também será reembolsado de 3-5 dias úteis .Entrei em contacto pela aplicação a perguntar o motivo , disseram que não enviam para ilhas . Perguntei como sei quando recebi o meu reembolso e responderam me Nosotros no hemos hecho ningún cargo a su cuenta.

Ha de preguntar a Amazon.. Esses meus pedidos cancelados não aparecem nos meus pedidos.

E gostaria de ter um restreio de como está indo esses meus 2 reembolsos , de total de 325,80 que tenho de receber . Ou um comprovativo de que irei ser mesmo reembolsada.